Privacy Policy & Customer Agreement

1. Privacy Policy for Naija Cargo & Logistics

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Naija Cargo & Logistics, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our logistics, shipping, and freight services.

What We Collect

We may collect the following types of personal and shipment-related information:

• Full name, address, phone number, and email
• Identification documents (e.g., passport, driver's license) for customs or compliance
• Shipment details (package contents, weight, destination)
• Payment information (e.g., bank transfer confirmation, credit card info – if applicable)
• IP address, browser type, and usage logs (for website/app interactions)

How We Use Your Information

We collect and use your data to:

• Process and deliver shipments
• Verify identity for customs clearance (KYC)
• Communicate shipment status and updates
• Process payments and generate invoices
• Comply with legal and regulatory requirements
• Improve our website and services

Data Sharing

We may share your information with:

• Customs authorities, regulatory bodies, or law enforcement (as required by law)
• Third-party service providers (e.g., airlines, trucking companies, customs brokers)
• Payment processors (for secure transaction handling)

We never sell your information to third parties.

Data Protection

We implement technical and organizational safeguards to protect your personal data. These include secure servers, encrypted communications, and access control measures.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the data we hold about you
• Request corrections or deletion of your data
• Withdraw consent for specific processing
• Lodge complaints with data protection authorities

Cookies and Tracking

Our website may use cookies to enhance user experience, analyze traffic, and offer tailored content. You may disable cookies in your browser settings.

2. Customer Agreement for Naija Cargo & Logistics

This agreement outlines the relationship between Naija Cargo & Logistics and you, the customer, regarding the shipment and handling of goods.

Parties

This Agreement is between Naija Cargo & Logistics ("We", "Us", or "Our") and the customer ("You", "Your").

Scope of Services

We agree to provide logistics services, including pickup, warehousing, shipping, customs clearance, and delivery of your goods, subject to our Terms & Conditions and applicable law.

Responsibilities

You agree to:

• Provide complete and accurate shipment and documentation information
• Make full payment before release of goods, unless otherwise agreed
• Comply with all customs, import/export, and regulatory requirements

We agree to:

• Exercise reasonable care in handling, storing, and shipping your goods
• Keep you updated on the status of your shipment
• Assist with customs clearance and logistics support, as needed

Insurance & Liability

Unless insured separately, our liability is limited to the value declared at booking or $100 per shipment. You may request additional insurance at extra cost.

Prohibited Items

You agree not to ship:

• Firearms, ammunition, explosives, flammable goods
• Counterfeit goods or illegal items
• Currency or high-value jewelry (unless approved in advance)

Dispute Resolution

In the event of a dispute, we will attempt to resolve it amicably. If necessary, disputes will be handled by arbitration or legal proceedings under the laws of Nigeria or United States.

Termination

Either party may terminate this agreement in writing. You remain liable for any unpaid charges or regulatory violations associated with your shipment.

Acknowledgment

By using our services, you confirm that you've read, understood, and agreed to this Customer Agreement and our Terms & Conditions.